Poignée Intelligente de Porte

We're delighted to receive your positive review on the Smart Door Knob Lock! At The Connected Shop, we understand the importance of both security and convenience. Thank you for choosing our store.

Hello Orlo,

We appreciate your positive feedback on the Smart Door Knob Lock! We're happy to hear you found installation effortless and that it adapts to various doors. Reliable phone access is a key feature, and we thank you for confirming its functionality. Please do not hesitate to contact us at The Connected Shop if you need anything else.

Thank you for your detailed feedback and for choosing our product. We're delighted to hear that you find the construction solid and appreciate the convenience of the fingerprint feature. Your satisfaction is our priority, and we're glad the lock serves your needs as a doorknob without the need for a deadbolt.

We apologize for any confusion regarding the 'Works with Google Assistant' label. You are correct that an external gateway device is required to enable this functionality. The gateway connects to the lock via Bluetooth and communicates with Google Assistant via Wi-Fi. We are working on making this information clearer in our product descriptions.

We appreciate your positive comments on the ease of setting up fingerprints and passcodes with the Android app. For the proximity fobs, please refer to our updated user manual or contact our customer support for assistance in configuring them.

Access the User Manual Here: https://theconnectedshop.com/pages/user-manual-smart-door-knob-lock

We regret the inconvenience you experienced with the battery wire during installation. Your suggestion to be cautious when putting the cap on is well taken, and we will consider this in our future product designs to improve the user experience.

Regarding the fingerprint sensor's reliability, we recommend registering your fingerprint at multiple angles to improve recognition accuracy. We are continually working to enhance the sensor's performance.

Lastly, we understand your point about the short-range Bluetooth functionality. The app's full potential is indeed realized with the gateway, allowing remote access. We apologize for any confusion this may have caused.

Thank you once again for your valuable feedback. We are committed to making continuous improvements to our products and user experience. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.